Most of our items are handmade so please allow 3 to 5 business days to sew and process your order prior to shipping. Once your order has shipped, you'll receive an email with tracking information. Shipping can take from 2 to 5 business days, depending on your location. Please reach out to email@example.com if you have any questions or concerns about your order and we'd be happy to help.
Currently we ship to the following countries: USA, Canada, UK, all countries of the European Union, Mexico, Norway, Switzerland, Gibraltar.
We are hoping to expand to other regions and countries in the future.
We offer express shipping using major carriers to safely deliver your order (DPD for EU customers, FedEx and DHL - for the rest of the world). Shipping for orders over $100 value is free!
We offer free express shipping on orders over $100 value. Orders under this value will be charged a flat $12.
All orders are sewn and shipped from Lithuania, Europe.
Most of our products are handmade, thus we process all orders within 3-5 business days after the order has been placed. You’ll receive an email with shipping confirmation and parcel tracking information as soon as your order leaves our studio. If you did not receive a shipping confirmation after 5 business days, you can always reach us via email at firstname.lastname@example.org, and we’ll be happy to help.
In the event of any problems or changes with your order, please contact us within 24 hours after your purchase. Otherwise, in most cases it’s not possible to change or update your order.
Within the European Union no duties or taxes will apply. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that April Notes does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. For more information, we suggest contacting your local customs office.
Shipping duties and taxes
As we are located in Lithuania (EU), you might be charged duties/VAT for your order upon arrival. The duties/taxes will depend on the value of the shipment:
- For orders up to 135 GBP, standard VAT of 20% will apply.
- For orders over 135 GBP additional duties/taxes may apply.
Please note that April Notes does not have any control over these fees and cannot advise as to what the costs will be.
Also, due to additional customs processes, shipping time to the UK might be slightly longer.
Returns from the UK
If you are making a return from the UK please make sure to download and print the commercial invoice which will be attached in the return confirmation email. Then fold the invoice in half, and attach it on the outside of your return package, with the top of the invoice visible to the courier. This is very important, to prevent your return from being rejected at customs. No invoice attached may result as an additional fee.
No, unfortunately currently we cannot deliver orders to PO Boxes.
If there haven’t been any tracking updates in the last 5 business days and you think there is an issue with the shipment of your order, we suggest you contact the courier first, as they are the best at locating your package. If they’re not able to provide any information, drop us an email at email@example.com and we’ll be happy to help.
Returns & Exchanges
All items can be returned within 30 days from the original purchase date as long as they are unused and unwashed. Custom made products and items from final sale will not be eligible for return. Return and exchange shipment costs are the responsibility of the buyer. Read more here for further details about our return policy.
No, unfortunately final sale items are not eligible for a return or exchange.
No, unfortunately custom made items are not eligible for a return or exchange.
Please allow up to 5 business days for us to process your return after it has been delivered to us. You will receive an email with refund information shortly after that.
If you are making a return from outside the European Union, please clearly label your package as “Returned goods” and attach the invoice on the outside of your return package. You'll be able to find the invoice in the email with order shipping confirmation. No invoice attached may result as an additional fee.
If you received a faulty product, please send an email with an image to firstname.lastname@example.org, and we will be happy to help you replace the product.
We accept major credit cards including Visa, MasterCard, Amex, and also PayPal.
We accept credit cards including Visa, Mastercard, Amex, and also PayPal. If one of these payment methods was declined, email us at email@example.com and we will help you figure out what went wrong.
You will be able to enter a discount code at the checkout, then the discount will be applied.
No, unfortunately it is possible to use only one discount code on one order.
You can contact us through our contact page! We will be happy to assist you.
Taking care for linen is easy, and it becomes softer and better with each wash:
- Machine wash (40 C/104 F)
- Do not use harsh detergents or bleaches
- Allow to air-dry or tumble-dry on low heat
- Wash separately or with items of similar color
- Iron is on low heat
You can also find the exact recommendations on the care label attached on each product, or read more on our linen care guide.
A quality merino wool throw can give you a lifetime of warmth and ask only a little tender loving care in return.
- Hand wash cold
- Do not bleach
- Do not tumble dry
- Iron low heat
- Professional dry cleaning using any solvent
You can also find the exact recommendations on the care card that comes with the purchased product or read more on our merino wool care guide.
All April Notes pieces are handcrafted to perfection by local artisans here in Lithuania (EU). The majority of pieces are handmade on an on-demand basis to minimize overproduction and textile waste. Our workers are surrounded in a safe working environment, paid a competitive living wage, and of course, they are treated as meaningful team players.
Most of our items can be easily customised according to your needs. If you are not able to find a suitable size for you, send as an email with your request at firstname.lastname@example.org, and we'll be happy to make a custom product for you.